A Targeted Consultation is designed for focused support for specific concerns within a limited timeframe. The Deep Dive is a comprehensive investigation, connecting your full health picture. It includes longer consultation sessions, hours of behind-the-scenes research, and comprehensive written protocols.

No. We are not medical doctors and do not diagnose, treat, or cure any disease. Our work is educational and informational, focused on supporting your body's natural processes. We always recommend that you work with a qualified medical professional for any medical concerns.

No, testing is not included in the program fee. Everyone is unique, and we don't believe in a one-size-fits-all approach. Some clients may benefit from a comprehensive stool analysis, while others may need a toxin panel. Some may not need any testing at all.

Depending on your specific situation, we may recommend specific tests and arrange them separately. This way, you only pay for what's actually useful for your case.

Supplements are not included in the program fee. If our work together indicates that certain supplements would be supportive, we will recommend specific products, dosages, and timing. You may purchase these through our dispensary (with a 10% launch bonus discount) or source them elsewhere.

Absolutely. The Deep Dive isn't only for people with chronic illnesses or diagnosed conditions. For those who are proactive, this program is a great way to understand your body better, prevent future issues before they surface, and build a resilient foundation.

If you feel "off" but can't quite name it, or if you have minor, nagging symptoms that haven't risen to the level of a diagnosis, The Deep Dive can help you make sense of what's happening beneath the surface.

This is the hardest question to answer because everyone is unique. The complexity of your case, how long you've been dealing with your symptoms, how your body responds to change, and other factors all play a role. Some people may notice shifts in their symptoms within the first few weeks. For others with more longstanding or complex issues, meaningful progress may take longer.

While we cannot guarantee specific outcomes or timeframes, know that we are fully committed to supporting you throughout your journey.

The Deep Dive is designed as a 4-session program, and many people find this structure provides enough time and depth to make meaningful progress. However, every health journey is unique.

If your case requires ongoing support beyond the 4 sessions, we can discuss extending our work together on a session-by-session basis.

Once you're ready to begin, you can book your initial consultation through our online booking system. Payment is collected at the time of booking via a secure payment link.

After booking, you'll receive:

• A confirmation email with your session details
• A link to our intake form and food diary (to be completed at least 5 days before our session)
• Instructions for any pre-session preparation

During your initial session, we'll discuss the pacing of follow-up sessions based on your needs. Some clients need more time between sessions to implement changes; others prefer to move faster. We'll find the rhythm that works for you. All sessions are booked individually within your 8 month window.

All sessions are conducted online via a secure video platform. This allows us to work together no matter where you're located, and gives you the flexibility to join from home, work, or while traveling. For clients in Hong Kong who strongly prefer in-person sessions, we can accommodate requests on a case-by-case basis. Additional fees for venue hire may apply for recurring in-person meetings.

We understand that life is busy and fitting in a 2.5-hour session isn't always possible. We're happy to break the initial consultation into two 75-minute sessions. Just let us know your preference when booking.

We understand that things can come up unexpectedly. We ask that you provide at least 24 hours’ notice for any changes to your scheduled appointments. For cancellations with less than 24 hours' notice, or no-shows, the session will be forfeited. If you arrive more than 30 minutes late, the session will also be considered cancelled. This allows us to protect our time that could have otherwise been offered to another client. Thank you for your understanding.

We do not offer refunds for The Deep Dive program once payment has been made. This is because we begin preparing for your case immediately — reserving time in our schedule, reviewing your intake materials, and dedicating focused attention to your health journey.

We encourage you to book a complimentary discovery call first if you’re unsure. It's an opportunity for us to connect, ask questions, and ensure The Deep Dive is truly the right fit before you commit.

We do not accept insurance or direct billing. However, we're happy to provide a detailed invoice that you may submit to your insurance provider for potential reimbursement, depending on your policy's coverage. Please check with your provider directly as coverage varies significantly between plans.